Tips & Tricks

Voorbeeld verplichte pagina’s / documenten voor de website

Posted on by wakkermedia

Voorbeeld documenten

Een webwinkel moet veel informatie bevatten voor klanten. Vooral juridische teksten kunnen daarbij nog niet zo eenvoudig zijn. Bij WebwinkelKeur maken we dit graag wat makkelijker voor je, daarom stellen we voorbeelden beschikbaar van veelgebruikte teksten waaronder algemene voorwaarden en privacy policy.

Algemene voorwaarden (voorbeeld)

Algemene voorwaarden zijn belangrijk voor elke webwinkel. In de algemene voorwaarden worden zowel de rechten als de plichten van consument en webwinkel beschreven. Je kunt in de algemene voorwaarden niet zomaar van alles vermelden, algemene voorwaarden moeten voldoen aan wettelijke eisen. Vandaar dat we je graag op weg helpen met algemene voorwaarden die aan de wet voldoen en zowel de consument als de webwinkel voldoende beschermen.
Bekijk de voorbeeld algemene voorwaarden >

Voorbeeldteksten herroepingsrecht / bedenktijd

Het is verplicht om jouw klanten te wijzen op het herroepingsrecht, dit moet niet alleen binnen de algemene voorwaarden, maar ook daarbuiten op een klantenservice pagina. Doe je dit niet, dan wordt het herroepingsrecht verlengd tot het moment dat je de klant wel geïnformeerd hebt. Hierdoor kan het voorkomen dat jouw klant 9 maanden na aankoop nog steeds mag retourneren. Zaak is dus om aan deze wettelijk vereiste te voldoen, dit kan door eenvoudig onze voorbeeldtekst te kopiëren en op jouw webwinkel te plakken.
Bekijk de voorbeeldteksten herroepingsrecht/bedenktijd >

Modelformulier herroeping

Bij wet is elke webwinkel verplicht een modelformulier herroeping beschikbaar te stellen. Zelfs als jouw klanten retourneren gewoon per e-mail kunnen melden, is het verplicht ook dit formulier te verstrekken als mogelijkheid. Doe je dit niet, dan wordt de bedenktijd van de klant verlengd. Vanuit een juridisch oogpunt is het dus belangrijk dit formulier op je webwinkel te zetten.
Bekijk het voor modelformulier herroeping >

Een modelformulier hoeft niets te kosten met dit gratis voorbeeld

Privacy Policy

In een privacy policy beschrijf je welke gegevens je van klanten verzameld en wat je hier mee doet. Zo zal je website cookies plaatsen om te functioneren, maar zul je ook adresgegevens nodig hebben om het pakketje te versturen. Aanvullend gebruik je wellicht Google Analytics of heb je een Facebook like button op je webwinkel. Al deze tools verzamelen gegevens, je bent verplicht om je bezoekers hierover te informeren.
Bekijk de voorbeeld privacy policy >

Voorbeeldteksten klantenservice

Als webwinkelier wil je een zo goed mogelijke klantenservice aan de klant aanbieden. Immers; het succes van een webwinkel hangt af van de kwaliteit van de klantenservice. Vandaar dat het belangrijk is om op de website goede klantenservice pagina’s te hebben. Deze pagina’s leggen aan de klant uit wat ze kunnen doen wanneer ze bijvoorbeeld een bestelling verkeerd hebben ontvangen en deze willen retourneren. Mocht je het zelf nog lastig vinden om teksten te schrijven voor deze pagina’s dan kun je onze voorbeeldteksten gebruiken. Kopieer, plak, knip en bewerk de teksten gerust zodat deze volledig in lijn liggen met de filosofie van jouw webwinkel.
Bekijk de voorbeeldteksten klantenservice >

Gerelateerd aan Voorbeeld documenten

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